I wanted to let you know how much the After Hours Agent, Sara Peet, helped me last night, and how thoroughly impressed I was with her.
Sara immediately understood my travel problem regarding pre-purchased train tickets and a canceled flight to Paris from the U.S.
Sara was both creative and “relentless” (in a good way) in helping me to find a solution. She made calls, sent emails, looked things up, and was even trying to find a number in Europe…someone, anyone who could help me avoid losing the full value of my tickets.
I honestly believe that because of Sara’s efforts, I was able to receive satisfaction from Rail Europe and achieve a happy outcome to my travel difficulties. Moreover, just knowing that Sara was working on my behalf, even into the late night hours, gave me tremendous peace of mind.
As always, the folks at Casto came through for me. You are such a wonderful bunch!
We wanted to tell you how grateful we are for the guidance, advice, and services from your advisors at Casto Travel.
We have taken several trips with their careful planning. It is such a welcome to see our name on a sign when we arrive in a foreign city. Then being whisked off to our comfortable and gracious hotel creates the start of another wonderful trip.
Our travels with Casto have included SE Asia, Eastern Europe, Kenya & Tanzania, Rio, Iguassu Falls, BA, and Turkey and more. Each trip is a potential nightmare of mistakes which simply do not happen with the careful detailed planning of these agents. They work within the parameters of our budget and successfully find luxurious hotels to stay at and excellent guides – so important for a once in a lifetime trip.
Our agent for this last trip was Maureen, who also helped us in another emergency. Our last trip had to be cut short due to a family emergency. Our hotels in Peru were quickly cancelled (for a full refund) and 2 seats were found quickly to fly us out of Buenos Aires to be reunited with our families. And we were even helped in getting a partial refund on plane tickets.
The service your company gives is excellent and we will continue to highly recommend your company and advisors.
Well, going on one of your trips is always a delight. While the trip was perfect and exciting, this report will be rather boring…since everything WAS perfect and exciting.
Sissy, your transfer to Nuremberg airport was nothing short of a life saver…we made the flights and certainly doubt if we would have any other way.
But…yeah. So many details set in place so perfectly to make this trip so memorable for us. All the vendors and personnel you arranged were as far as we were concerned about as terrific for the occasion as they could be.
And remember always, for us, one of the best parts of your trips…is you. You are so eternally patient and helpful to us. But more than that, Sissy…your suggestions seem always just downright intuitive to our taste and style. We cant imagine a trip arranged better by anybody else.
Thank you so much. We are grateful.